General Queries

• Booking

  • Where can I find the car supplier rental terms?
  • Can I rent a car without a credit card?
  • Where can I find VIP Cars' customer care number?
  • Is it possible to add an additional driver to my car rental?
  • What are the fuel policies in a rental car?

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• Rental Car

  • What do 'Shuttle Off/On Airport' and 'Meet & Greet' services mean?
  • What is a Rental Confirmation Voucher and do I need it to pick up my car rental?
  • How can I contact the supplier?
  • How will I know that my booking has been confirmed?
  • What is a grace period and how can I know more about it?

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Driver Requirements

• Driver's Age

  • How old do I have to be to rent a car?
  • Can I rent a car at 18?

• License Requirements

  • What are the Driver's License (DL) requirements to rent a car?
  • Do I need an International Driving Permit (IDP) or International Driving License (IDL) to rent a car?
  • What is an International Driving Permit (IDP)?
  • What should I do if I forgot to bring my driver's license?

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Pick-up & Drop-off

• Pick-up

  • Where is VIP Cars rental counter/desk located?
  • Can I pick up my car rental after the scheduled time?
  • At what time should I arrive at the supplier’s desk to collect my car rental?
  • What are the documents required at the time of car rental pick-up?
  • What should I do if the car rental supplier's pick-up/drop-off office is closed?

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• Drop-off

  • What happens if I am late to drop-off my car rental?
  • Where do I return the car rental?
  • Is there any way to avoid additional charges while dropping off my rental car?
  • Will I get a refund if I return my car earlier than the scheduled time?

• One-way & Cross Border

  • Can I take my rental car out of the country?
  • Will there be extra charges if I need to take the rental car to a different country?
  • Can I rent a one-way car rental?
  • Will there be additional charges if I return the car to a different location?

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Manage Booking

• Amend Your Booking

  • How can I modify my car rental booking?
  • How can I add extras like Child Booster Seat, Additional Driver, GPS System, and Snow Chains to my rental?
  • Is it possible to change the main driver if I don’t have a driver’s license or credit card in my name?
  • Can I extend my car rental duration?
  • Will the price change if I make changes to my car rental booking?

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• CANCEL BOOKING

  • How can I cancel my car rental booking?
  • Can I cancel one booking if I made two accidentally?
  • Is it possible to reinstate the canceled booking?

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Payment and Deposit

• Payments

  • What should I do if my car rental supplier charges me extra?
  • Are there any hidden charges while renting a car?
  • Can I pay for my online booking with a debit card?
  • When do I make a payment for my rental car booking?
  • Why was my payment declined during online car rental booking?

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• Security Deposit

  • What is a security deposit and why do I need to leave it when I arrive at the desk to collect the rental vehicle?
  • Can I book a car rental with no deposit?
  • What are the charges for a car rental security deposit?
  • Can I use a debit card to pay the security deposit?
  • When will I get my security deposit back?

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Cancellation

• Cancellation

  • Will I be refunded if I choose to cancel my car rental booking?
  • How can I get a refund after the booking has been canceled?
  • What is VIP Cars cancellation policy?

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