Help Articles

General Queries

Booking

• Why is flight number required while booking a car rental?
• Where can I find the car supplier rental terms?
• How to book a car rental with an existing price quote?

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Rental Car

• Can I get the exact same rental car as shown at the time of booking?
• What does a car with "on Request" status means?
• Is the rental car capacity the same as shown at the time of booking?

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Driver Requirements

Driver's Age

• How old do I have to be to rent a car?
• Can I rent a car at 18?

License Requirements

• What are the Driver's License (DL) requirements to rent a car?
• Do I need an International Driving Permit (IDP) or International Driving License (IDL) to rent a car?
• What is an International Driving Permit (IDP)?

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Pick-up & Drop-off

Pick-up

• What are the documents required at the time of car rental pick-up?
• What if the details on my car rental voucher are incorrect?
• What should I do if the car rental supplier’s pick-up/drop-off office is closed?

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Drop-off

• What happens if I am late to drop-off my car rental?
• Will I get a refund if I return my car earlier than the scheduled time?
• Where do I return the car rental?

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One-way & Cross Border

• Can I take my rental car out of the country?
• Can I rent a one-way car rental?
• Will there be additional charges if I return the car to a different location?

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Manage Booking

Amend your Booking

• Can I extend my car rental duration?
• How can I add my flight information to my car rental booking?
• How can I modify my car rental booking?

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Cancel Booking

• How can I cancel my car rental booking?
• Is it possible to reinstate the canceled booking?
• Can I cancel one booking if I made two accidentally?

Payments and Deposit

Payments

• What should I do if my car rental supplier charges me extra?
• Can I pay for my car rental with cash or prepaid cards at the rental desk?
• Are there any hidden charges while renting a car?

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Security Deposit

• What are the charges for a car rental security deposit?
• Can I pay my car rental security deposit without a credit card?
• When will I get my security deposit back?

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Cancellation

Cancellation Policy and Charges

• What is VIP Cars cancellation policy?
• Will I be refunded if I choose to cancel my car rental booking?
• How can I get a refund after the booking has been canceled?