General Queries

• Booking

  • Where can I find the car supplier rental terms?
  • Can I rent a car without a credit card?
  • Where can I find VIP Cars' customer care number?
  • How to rent a car?
  • How will I know that my booking has been confirmed?

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• Rental Car

  • What is a Rental Confirmation Voucher and do I need it to pick up my car rental?
  • How will I know that my booking has been confirmed?
  • What do 'Shuttle Off/On Airport' and 'Meet & Greet' services mean?
  • How can I contact the supplier?
  • Will I get a refund if I forgot to carry driver's license, credit card or other important document mentioned in the voucher?

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Driver Requirements

• Driver's Age

  • How old do I have to be to rent a car?
  • Can I rent a car at 18?

• License Requirements

  • What are the Driver's License (DL) requirements to rent a car?
  • Do I need an International Driving Permit (IDP) or International Driving License (IDL) to rent a car?
  • What is an International Driving Permit (IDP)?
  • What should I do if I forgot to bring my driver's license?

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Pick-up & Drop-off

• Pick-up

  • Where is VIP Cars rental counter/desk located?
  • Can I pick up my car rental after the scheduled time?
  • What are the documents required at the time of car rental pick-up?
  • What should I do if the car rental supplier's pick-up/drop-off office is closed?
  • Are electronic copies of the documents and virtual payments accepted at the supplier’s desk?

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• Drop-off

  • Where do I return the car rental?
  • What happens if I am late to drop-off my car rental?
  • Is there any way to avoid additional charges while dropping off my rental car?
  • Will I get a refund if I return my car earlier than the scheduled time?

• One-way & Cross Border

  • Will there be extra charges if I need to take the rental car to a different country?
  • Can I take my rental car out of the country?
  • Can I rent a one-way car rental?
  • Will there be additional charges if I return the car to a different location?

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Manage Booking

• Amend Your Booking

  • How can I modify my car rental booking?
  • How can I add extras like Child Booster Seat, Additional Driver, GPS System, and Snow Chains to my rental?
  • Will the price change if I make changes to my car rental booking?
  • Is it possible to change the main driver if I don’t have a driver’s license or credit card in my name?
  • I am not able to log in to my Manage Booking portal, what should I do?

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• CANCEL BOOKING

  • How can I cancel my car rental booking?
  • Can I cancel one booking if I made two accidentally?
  • Is it possible to reinstate the canceled booking?

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Payment and Deposit

• Payments

  • Are there any hidden charges while renting a car?
  • How to pay for the optional extras I added to my car rental booking?
  • When do I make a payment for my rental car booking?
  • What currency will I pay when picking up the car?
  • Can I pay for my online booking with a debit card?

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• Security Deposit

  • What is a security deposit and why do I need to leave it when I arrive at the desk to collect the rental vehicle?
  • Can I book a car rental with no deposit?
  • What are the charges for a car rental security deposit?
  • How can I pay the security deposit?
  • When will I get my security deposit back?

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Cancellation

• Cancellation

  • Will I be refunded if I choose to cancel my car rental booking?
  • What is VIP Cars cancellation policy?
  • How can I get a refund after the booking has been canceled?

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